FAQ

Frequently Asked Questions

Does Pickup & Delivery service charge a fee?

No. You pay our listed prices. There are no additional fees.

Where do you pick up and drop off my clothes?

You choose the location you’d like our courteous drivers to service

What type of bag do I use to put my clothes in for pick-up?

At no charge we’ll provide sturdy Broad Street Cleaners laundry bags. Your driver will pick it up and leave a new bag for your next order.

Do I have to be there when the drop-off or pick-up is made?

No. There is no need to be home to use the service. Your driver will service your pre-designated location

How do I pay for your service?

Your cleaning will be charged to your credit card. You will receive a statement that documents your charges each order.

How will I know my scheduled drop-off and pick-up days?

Upon sign-up, you will receive via email a confirmation of your start date.

How do I tell Broad Street Cleaners about a special request/issue with my garments?

Simply leave a detailed note in your bag identifying the specific garment (including color, fabric type and label if possible) along with your specific cleaning instructions.

What do I do if I have a problem with my order after I get my clothes back?

Contact a Broad Street Cleaners representative within 7 days by email [email protected], or by phone at 215-465-9700. Please include your name and address in your message